For employees at Amazon.com Inc, the departure of CEO Jeff Bezos might spell the top of one of many firm’s uncommon and, for some managers, horrifying practices: the “question-mark” e mail.
Bezos, whose e mail handle is public, receives buyer complaints that he then forwards to a related government whose crew is accountable for fixing the issue. Sometimes touchdown in a single day, these emails from the world’s second-richest individual had no salutation, no commentary or thanks – only a single query mark.
Or worse, mentioned one former supervisor.
“‘This can’t be true’ was a bad one. ‘Fix this’ was another,” the supervisor mentioned on situation of anonymity. “By the morning, I better have a damn good resolution to whatever this is.”
Amazon mentioned Bezos despatched question-mark emails often to handle the amount of buyer messages he obtained.
It was an efficient device: environment friendly for Bezos – who juggled oversight of retail, expertise, media and area companies – and motivating for workers who feared for his or her jobs, the previous supervisor mentioned.
Bezos will step again from the corporate he based 27 years in the past and change into government chairman this summer season, Amazon mentioned Tuesday.
Some recall the apply with nostalgia. Sean Scott, a vice chairman of autonomous supply who lately left Amazon after practically 15 years, mentioned working with Bezos was rewarding however disturbing.
“Meetings with Jeff were always an unbelievable amount of work in prep during the lead up (as were the ? emails) but the dialog and the Q&A during the meeting would remain with the team forever,” he mentioned in a LinkedIn submit Tuesday.
No one can predict how incoming CEO Andy Jassy will govern in his boss’ footwear. The cloud computing head cares simply as a lot about fixing prospects’ issues.
But three executives who labored with him mentioned the only query mark shouldn’t be his fashion.
(Except for the headline, this story has not been edited by LiveNews360 employees and is printed from a syndicated feed.)