Another host, Anthony Farmer, filed a proposed class-action lawsuit towards Airbnb in U.S. District Court for the Northern District of California in November. The go well with, which is making an attempt to override Airbnb’s arbitration phrases, accuses the corporate of breaching its contract and fiduciary responsibility and violating client safety legal guidelines.
Christopher Nulty, an Airbnb spokesman, mentioned the corporate’s coverage put public well being and security first, which might in the end assist hosts “by maintaining high guest loyalty and demand for Airbnb listings.” He mentioned Mr. Farmer’s go well with was with out advantage.
‘Back to our roots’
In May, Airbnb announced that it will go “back to our roots” by specializing in “everyday people who host their homes.”
That place has enterprise benefits. Professional rental operators with many listings can seem to remove housing and switch neighborhoods into vacationer zones, inflicting politicians and neighborhood associations to impose rules. A household renting out a spare bed room typically seems much less threatening.
In a monetary prospectus in November, Airbnb mentioned 90 p.c of its hosts had been “individual hosts,” outlined as those that created their listings straight on the positioning as an alternative of utilizing specialised software program to enroll. But in accordance with Transparent, a software program supplier for short-term rental operators, simply 37 p.c of Airbnb’s listings had been managed by folks with one property as of September. Roughly half of the listings had been managed by hosts with two to 20 properties, and 14 p.c by hosts with 21 or extra.
So when Airbnb emphasised the person hosts, it additional aggravated its skilled hosts.
“Their business is built on professional hosts, in a way, but they don’t often say that,” Mr. Vail, the operator in Columbus, mentioned. “They don’t want that message to be the headline.”
Mr. Nulty mentioned Airbnb’s give attention to “core hosts” didn’t come at the price of skilled hosts. He mentioned skilled hosts had been represented on its Host Advisory Board, a bunch the corporate created in October so hosts can meet with Airbnb executives.